Introduction

HR24 (referred to as "HR24," "we," "our," or "us") is committed to safeguarding the privacy of individuals and ensuring that personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and protect personal information provided to us, as well as your rights regarding that information.

By engaging with HR24, using our services, or accessing our website, you acknowledge and agree to the practices described in this Privacy Policy. If you do not agree with this policy, please refrain from providing us with your personal information.

What is Personal Information?

Personal information is defined under the Privacy Act 1988 (Cth) as information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not, and whether it is recorded in a material form or not. This includes, but is not limited to, details such as your name, address, email address, phone number, employment history, and financial information.

Sensitive information, a subset of personal information, includes details such as racial or ethnic origin, political opinions, religious beliefs, health information, sexual orientation, and membership in trade unions. HR24 only collects sensitive information with your consent or as required by law.

Collection of Personal Information

How We Collect Personal Information

HR24 collects personal information in a lawful and transparent manner. We aim to collect information directly from you wherever possible. This may occur when you engage with us by:

• Completing forms or providing information through our website.
• Communicating with us via phone, email, or in person.
• Subscribing to our newsletters or marketing communications.
• Using our HR24 platform or services.

In some cases, we may collect personal information from third parties, publicly available sources, or other service providers. If we receive unsolicited personal information, we will determine whether it could have been collected lawfully. If not, we will destroy or de-identify the information.

Types of Personal Information We Collect

The type of personal information we collect depends on your relationship with HR24. For example:

• Clients: We may collect information such as your name, contact details, job title, organisation, billing information, and any correspondence with us.
• Employees and Contractors: We may collect employment history, qualifications, tax file numbers, payment details, and emergency contact information.
• Job Applicants: We may collect resumes, references, medical history, and other details relevant to the recruitment process.
• Suppliers: We may collect business contact details, billing information, and details about the products or services provided to us.

We only collect personal information that is reasonably necessary for our business activities or as required by law.

Use of Personal Information

HR24 uses personal information for purposes directly related to our business functions and activities. These purposes include, but are not limited to:

• Providing Services: To deliver HR and consulting services, respond to inquiries, and manage our relationship with you or your organisation.
• Business Operations: To process payments, maintain records, and ensure the smooth operation of our HR24 platform.
• Compliance: To meet legal and regulatory obligations, including reporting requirements under applicable laws.
• Marketing and Communication: To send you updates, newsletters, and information about our services. You may opt out of receiving marketing communications at any time by contacting us or using the "unsubscribe" link in our emails.

We will not use your personal information for purposes other than those outlined in this policy unless you have provided your consent, or the use is otherwise permitted by law.

Disclosure of Personal Information

HR24 respects the confidentiality of your personal information and will only disclose it as necessary for the purposes outlined in this policy or as required by law. This may include:

• Disclosure to service providers who assist us in delivering our services, such as IT support, payment processors, and marketing agencies.
• Disclosure to regulatory authorities or law enforcement agencies where required by law.
• Disclosure to related entities within the HR24 corporate group for operational purposes.

We take reasonable steps to ensure that any third parties we engage comply with the APPs and handle your personal information securely.

Security of Personal Information

HR24 is committed to protecting your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. We implement a range of security measures, including:

• Secure storage of physical and electronic records.
• Access controls to restrict access to personal information to authorised personnel only.
• Use of encryption and secure communication protocols for transmitting sensitive data.

Despite our efforts, no method of transmission or storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Access and Correction of Personal Information

You have the right to access personal information we hold about you and to request corrections if the information is inaccurate, incomplete, or outdated.

To request access or correction, please contact us at info@hr24.com.au. We will respond to your request within a reasonable timeframe, typically within 30 days.

Direct Marketing

HR24 may use your personal information to send you marketing communications about our services, including updates, newsletters, and promotions. You can opt out of receiving these communications at any time by contacting us or clicking the "unsubscribe" link in our emails.

We will not use sensitive information for direct marketing purposes without your explicit consent.

Notifiable Data Breaches

HR24 takes data breaches seriously. A notifiable data breach occurs when personal information is accessed or disclosed without authorisation, and a reasonable person would conclude that this is likely to result in serious harm.

If we suspect a data breach, we will promptly assess the situation and, if required, notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Privacy Act.

Cookies Policy

We are committed to protecting your privacy and ensuring transparency about how we use cookies and similar technologies on our website (www.hr24.com.au)

What are Cookies?

Cookies are small data files that are placed on your device when you visit a website. They are widely used to make websites work efficiently, improve your experience, and provide information to website owners.

Types of Cookies We Use

1. Strictly Necessary Cookies:
   These cookies are essential for the operation of our website. They enable you to navigate and use our features, such as accessing secure areas.
2. Performance and Analytics Cookies:
   These cookies collect information about how visitors use our website. We use this data to improve our website and services. All information collected is aggregated and anonymous.
3. Functionality Cookies:
   These cookies allow our website to remember choices you make and provide enhanced, more personal features.
4. Targeting and Advertising Cookies:
   These cookies may be set through our website by our advertising partners. They may be used to build a profile of your interests and show you relevant advertisements on other sites.

How We Use Cookies

HR24 uses cookies to:

• Ensure the proper functioning of our website;
• Analyse site usage to improve performance and user experience;
• Remember your preferences and settings;
• Deliver relevant content and advertisements.

We do not use cookies to collect sensitive personal information or pass personally identifiable information to third parties without your consent.

Third-Party Cookies

Some cookies may be placed by third-party services that appear on our website, such as embedded content or analytics services. We encourage you to review the privacy and cookies policies of these third parties.

Managing Your Cookie Preferences

You have the right to accept or reject cookies. You can manage your cookie preferences through:

• The cookie banner or preference centre on our website (if enabled);
• Your browser settings, which allow you to refuse all or some cookies or alert you when cookies are being sent.

If you choose to disable cookies, some parts of our website may not function properly.

Changes to this Cookies Policy

We may update this Cookies Policy from time to time. Any changes will be posted on this page with an updated effective date.

Complaints

If you believe HR24 has breached the APPs or mishandled your personal information, you have the right to make a complaint. Please contact info@hr24.com.au with details of your complaint. We will investigate the matter and respond to you within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: info@hr24.com.au

Phone: 1300 680 837

Address: The Waterview Wharf Workshops

Unit 21 37 Nicholson St

Balmain East

NSW 2041